We highly recommend creating a dedicated registration form specifically for Your Guide to Grief content. This allows you to:

• Customize the registration – Choose a name and include a custom message for patients.
• Ask up to three questions – Gather relevant information based on your hospital’s bereavement program.
• Control content access – Grant access only to Your Guide to Grief and the Bereavement About Us categories.

For step-by-step instructions on setting up an automated registration, refer to Manage Registrations.

Helpful Tips for Setting Up Your Grief Registration Form

Remove the Maternity Categorization

• This eliminates the due date question from the form.
• The Milestones section will not appear in the learner's app.
• If your hospital uses the Bump2Baby Mail feature, this ensures patients do not receive milestone-related notifications.

Enable the Correct Content Categories

• Ensure that Your Guide to Grief and the Bereavement About Us categories are selected.
• You can choose to include additional categories, such as Postpartum Care, based on your hospital’s support offerings.

By setting up a grief-specific registration form, you ensure that bereaved families receive the right content without unnecessary maternity-related information.

You will need to create at least one article within your new Bereavement About Us section. This ensures that the section appears on the learner side when access to this category is permissioned.

Steps to Create Your Article:

1. Go to the Admin Dashboard – Click on the Manage Content tile.
2. Choose the Bereavement About Us Category 
3. Select "+ Add Article" – Click the option to add a new article.
4. Enter a Title – Keep it clear and reflective of the section's purpose, such as About Our Bereavement Support or Our Commitment to Families.
5. Add Your Content – Include a brief introduction about your organization's bereavement support services, history, mission, or resources available.
6. Format and Enhance Your Article – Use headings, bullet points, and images if applicable.
7. Save & Publish – Once finalized, save and publish your article to make it visible to learners.

What to Include in Your Bereavement About Us Articles:

• Overview of Your Bereavement Support Services – Explain what support you provide and why it's important.
• Mission & Values – Share your organization's guiding principles and commitment to supporting families.
• Available Resources – List support groups, counseling services, educational materials, or online tools available.
• Contact Information – Provide details on how learners can reach out for assistance.
• Testimonials or Stories (Optional) – Share real experiences to help learners feel supported and understood.

For additional guidance on creating an article, refer to Manage Articles in the About Us Section.

For users currently using YoMingo who have experienced a loss, it’s important to provide clear information about the support available to them. We recommend ensuring that grief-related content is easily accessible within the app.

To support these users, we suggest creating an About Us article that outlines the steps to access grief resources. This article should include:

• Details on the support your facility offers
• Community resources available
• A link to your Grief Registration Form
• Step-by-step instructions on how to register

Once users complete the registration, they can simply refresh the app, and the Your Guide to Grief content will automatically appear.

Below, you’ll find a sample template for the article. Be sure to customize the placeholders and include your Grief Registration Link to ensure a seamless experience for your users.

Help patients understand how to access YoMingo for grief support by creating clear and compassionate marketing materials. These can include flyers, app cards, or digital assets that provide information on accessing Your Guide to Grief. You can design your own materials or use Baby360’s bereavement handout as a starting point.

To make the process seamless, include a QR code linking to your Grief Registration Form on all materials, allowing patients to easily register and access the content.

Bereavement Handout

Feel free to download the PDF or PowerPoint files for your use:

Bereavement Handout - PDF

Bereavement Handout - PPT

Your custom welcome message appears for ALL learners. You can not change this message for specific learners. We recommend you keep this message very generic in nature and something that does not include congratulatory wording.

Example wording:

YoMingo offers evidence-based information in an easy to use platform. We hope that you feel empowered and reassured, finding all the tools that you need to learn and prepare for your journey ahead. Please click the “Learn More” button below for hospital specific information.

If you would like to update your Welcome Message, please send those requests through the YoMingo Branding Form found HERE.

Patients can access Your Guide to Grief in two ways:

• Grief Registration Form – Patients can self-register through your Grief Registration Form, which automatically grants access to grief content.
• Manual Access – YoMingo admins can manually update an existing learner’s account or add a new learner, ensuring they receive grief-related content while removing maternity content.

Patients Completing the Grief Registration Form (New or Existing Learners)

Whether a patient is new to YoMingo or an existing learner who has experienced a loss, they can complete the Grief Registration Form to gain access to Your Guide to Grief and Bereavement About Us content.

• New Learners – The form creates a YoMingo account and automatically grants access to grief content.
• Existing Learners – Registering through the Grief Registration Form will add grief content to their account but will not remove maternity content. A YoMingo admin must manually update the learner’s profile in the Manage Learners section to remove maternity content.

Manage Existing Learners Who Have Experienced a Loss:

If a patient is already registered in YoMingo and needs access to Your Guide to Grief, or if they registered through the Grief Registration Form but still have maternity content, you must manually update their profile.

Steps to Manage a Current Learner

1. Go to the Admin Dashboard
2. Click the Manage Learners tile.
3. Search for the learner in the directory.
4. Click on the learner’s name and then click EDIT on their profile. 

On the Edit Learner Page:

• Remove the Maternity Categorization – This ensures the Milestones section is no longer visible.
• Add a Tag (Optional) – This can help with tracking bereavement learners.
• Update Permissions
  • Deactivate all maternity-related content.
  • Select only Your Guide to Grief and Bereavement About Us.
• Click SAVE.

The next time the learner logs in, they will only see Your Guide to Grief. When they click “Learn More” on the home page, they will only have access to the Bereavement About Us section.

Manually Adding New Learners Who Have Experienced a Loss:

For step-by-step instructions on manually adding a learner, refer to Manage Learners.

• Remove the Maternity Categorization
  • This eliminates the due date question during login. 
  • The Milestones section will not appear in the learner’s app. 
  • If your facility uses the Bump2Baby Mail feature, this prevents milestone-related notifications from being sent.
• Enable the Correct Content Categories
  • Ensure that Your Guide to Grief and the Bereavement About Us categories are selected.
  • You can choose to include additional categories, such as Postpartum Care, based on your hospital’s support offerings.

By following these steps, you ensure patients receive the appropriate grief-related content without maternity-related content.